Terms & Conditions
We take pride in our breads, desserts and cakes. On a few occasions a year we have an unsatisfied customer. If you are unhappy with your order and/or purchase, please notify us immediately (within 24 hours of pick-up) of your concern and return your dessert to us.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please promptly contact us at order@carblessglobal.com with details of the product and the defect. You must send the item you consider defective to:
AG10, PJ Industrial Park, Jalan Kemajuan Seksyen 13, 46200 Selangor.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
All goods sold are not refundable. All orders when made are final and it is not editable.
For payments made but goods not picked up or delivered within a week due to customer’s reasons, monies will be forfeited. And a new order will need to be placed.
Returns do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
E-Wallet credits are not allowed to be used together with bundles, packages or promotions.
Order Cancellation Policy
We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email prior to 2:00 pm, 3 business days before your pickup. All changes must be handled directly with a manager and confirmed by one of the owners. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order.
Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 48 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to our discretion, to change or otherwise offer any other options to the customer. Special orders (Specialty Breads or Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Carbless Central Bakery and stored until further notice from customer.
Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 24 hours after the due time and you will NOT be refunded due to the above rules.
Delivery and Self-Pick-Up Services
By agreeing to these Terms of Use, you hereby agree and accept all risks and consequences that may arise during the process, regardless whether you are Customer or our delivery partner, from the time of placement of order until the delivery and/or self-pick-up services are fulfilled by all parties.
Locations and Delivery Address
We have limited delivery locations where been clearly stated in the Platform. Customer shall choose their delivery or self-pick-up option before they can proceed to checkout It is the sole responsibility of Customers to provide the accurate delivery address to avoid any delivery issues which includes but not be limited to delays and/or Goods being delivered to the wrong address. Carbless shall not be held liable for any losses incurred by Customer, or the delivery partner as a result of Customer’s negligence in updating their address in their account profile.
Delivery and Self-Pick-Up Time
The Platform provides the options to customers for choose convenient delivery time. The delivery times may vary due to situations that could not be controlled by us including but not limited to weather conditions, peak periods, traffic conditions and accidents.
Changes To This Statement
Please note that this Policy and the price list may be subject to modifications and change without notice.
Disclaimer
Carbless reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission). The images used is for marketing purposes only and may not reflect the image of the same product.
